FAQ


Where is the store based?
Yiwu, ZHejiang ,China
 

Do you take USD/RUB/GBP/EURO/AUD/CAD/SGD etc currency?
No, we only take USD and (EURO,GBP,JPG uses bank transfer )at the moment but you can use the currency swifter (on the top right corner) to check how much would be in your local currency.

You can pay USD with your local paypal and credit card when check out and Paypal/credit will automatically help you convert into USD. Note: There will be 2-3% extra conversion fee from paypal or credit card.
What is this store's return and exchange policy?
 Please Note that if not quality problem the CUSTOM MADE items are not able to return or exchange!

 

You can return and exchange as long as you bear the international shipping if you just simply doesn't like it :) We are happy to exchange for you, NO QUESTION ASKED

We will ship a new items if there is a quality problem or (usually not happen as we check every single item before we ship!)

Package demage during the transmit (we use bubble letter bag to send your good instead off cheap thin plastic bag to MAX protect your product!)

money partly refund if the customer accept for tiny issues.
Contact us you will get a happy reply :)

Customer have up to 7 days exchange or return service after got the package

 

Do you accept orders placed outside of the US?
We sure do! We ship worldwide!

 

How long will it take to receive my order?
For non-custom made items, we need 3-5 days to process.

For custom made items, it will take up to each items time cost (please read the related items description) from 1-4 weeks
How do I pay?
You can pay payssion,bank transfer,via Paypal, and Paypal support credit cards as well ,when you take a  order,you will get thats in payments.
or you can contact us if you wanna pay via western union/ bank transfer

 

Will I hit custom taxes if i buy from you?
Sorry we are not able to control that. According to our experience, only 0.03% package got taxes hit out of 10000 packages (We've been in the market since 2009).

we will help you provide needed paper work to get packages released soon.

 

Will you mark the price down when ship out?
Yes, we usually ship as gift or lower value

 

What if I didn't get my parcel ?
if you do not get your parcel within 70 days, According to the mode of transportation, the length of time is different.we will refund you fully money. 100% guarantee

 

Do you accept sponsors?
Yes we do, please email to lankii@vtoys.store about it with your cosplay pictures and your social followers details so we can get to know you more!

 Check Here to know more

Do you take Western Union, Bank transfer as money method? I don't have a paypal?
yes, we do! drop us a message on Facebook or email to us :

and we will let you know what to do <3

 

Do you do wholesale?
Yes, we do, we do bank transfer, Great quality items! email lankii@vtoys.store  to discuss further business cooperation! We are looking for local country dealers and we can send customer to your store.